FREQUENTLY ASKED QUESTIONS
Our booking process is designed to be simple and convenient. To get started, browse our collection of cars and select the one that suits your preferences. Next, choose whether you would like to pick up the car or have it delivered to your desired location. Before finalizing the reservation, please ensure you have valid identification and proof of full coverage insurance ready. Once that’s taken care of, sign our digital agreement to confirm the reservation details. Complete the payment process, and you’re all set!
The mileage allowance varies depending on the vehicle type you choose. For our exotic class, you will have 100 miles per 24 hours included with your booking. If you opt for our luxury class, you will have 130 miles per 24 hours included. Should you require additional miles, you have the option to purchase them before receiving the vehicle.
To book a car with Monarq, you must be at least 25 years old.
Yes, taxes are applicable. In our New York location, there is a 8.63% tax for local taxes, and a 12% tax for New York State rental taxes.
Yes, we kindly request that you arrive at the pickup location up to 20 minutes before your scheduled booking time. This additional time is necessary to facilitate the completion of waivers and conduct a walkthrough of the vehicle. Arriving early will help ensure a smooth and timely handover of the Monarqcar, allowing you to start your journey without any delays.
We do not accept walk-ins for Monarq car bookings. Our vehicles are typically booked weeks in advance, and we highly recommend making a reservation ahead of time to secure your preferred booking slot. By reserving in advance, you can ensure availability and guarantee a seamless experience with Monarq. Please plan accordingly and make a reservation through our website or by contacting our reservation team to secure your desired rental period.
To confirm a reservation, full payment for the rental is required upfront. Same-day cancellations are not permitted. If you need to cancel within 7 days of your reservation period, you have the choice to transfer the reservation to another qualified renter or receive a 50% credit towards your next rental, valid for one year. Please be aware that bad weather alone does not justify cancelling a rental. The vehicle remains reserved unless extreme weather conditions result in state or government road closures. Should you encounter such conditions while using an Monarq vehicle, please contact us promptly. We prioritize your safety and will extend your rental at no extra cost.
Yes, having auto insurance is a requirement to rent from Monarq. The most straightforward method is to maintain an active and valid insurance policy for a vehicle you own or lease. We will confirm this directly with your insurance provider. Customers must carry comprehensive auto insurance, including liability, comprehensive, and collision coverage. Most of our vehicles are covered under an insurance policy with typical limits of 100k/300k/100k. Your personal vehicle type does not affect your eligibility. As long as your insurance policy is current and in good standing, it covers damages to our rental vehicles just like it would for your personal vehicle in an accident. Additionally, American Express cardholders can opt for the ‘Premium Car Rental Protection’ program, which provides coverage specifically for Monarq rental vehicles. This option is available directly through American Express.
The cost of booking a car with Monarq varies depending on the duration. Our 24-hour booking prices range from $220 to $1,250. The final price is influenced by factors such as the specific make and model of the vehicle, any additional services selected, and the booking period. For an accurate quote tailored to your preferences, please visit our website or contact our reservation team, who will be delighted to assist you in finding the best car rental option to suit your needs and budget.
We operate in Long Island New York, with convenient pickup and delivery options across Manhattan, Brooklyn, Queens, and surrounding areas.
Absolutely! Our vehicles are perfect for weddings, proms, corporate events, red carpet appearances, music videos, and more.
Our standard business hours are 9:00 AM to 7:00 PM, seven days a week. However, we offer dedicated after-hours support for all rentals to ensure a seamless experience whenever you need us.
You can rent a vehicle for as long as needed—daily, weekly, or even monthly rates are available.
Yes, we accept international driver’s licenses, provided the renter also supplies proof of full coverage insurance, including comprehensive and collision coverage. If such coverage cannot be provided, we also offer rentals through Turo, which accepts all valid international driver’s licenses.
Yes, the security deposit is fully refundable, provided the vehicle is returned on time, in its original condition, and without any outstanding charges. Upon return, we verify the vehicle and check for any applicable tolls, camera violations, or noise citations. Any deductions will be itemized, and the remaining balance is typically refunded within 48 to 72 hours.
Yes, we offer seasonal promotions and loyalty rewards for returning customers and longer-term rentals.
Yes, if you’ve worked with a chauffeur before and they are available, we’re happy to accommodate your request.
Absolutely. We offer fully customized itineraries for your convenience.
We recommend booking at least 48–72 hours in advance, especially for weekends or peak seasons.
Yes, modifications are possible based on availability. Please contact us as soon as possible.
Vehicles must remain on paved, public roads. Off-roading or track use is not permitted.
The renter is responsible for all tolls, tickets, and violations incurred during the rental period.
The renter is responsible for any damage not covered by insurance. A damage inspection is performed before and after the rental.
Contact us immediately, ensure your safety, and follow standard procedures for police and insurance reporting.
Yes, it is possible to make a reservation on behalf of someone else. However, it is important that the name on the reservation matches the name on the payment card and insurance. Additionally, you have the option to add additional drivers to the booking agreement.
Certainly! Monarq provides a range of flexible booking options, with a minimum duration of 4 hours. We do not have a maximum booking period, so if you require an extended booking package, please inform us, and we will be more than happy to accommodate your needs!
Absolutely! We offer an array of packages tailored for various group needs, including corporate events and weekend getaways. For more details on our group discount options, please reach out to our dedicated booking department. They will be delighted to assist you and provide further information.
Yes, it is possible to make a reservation on behalf of someone else. However, it is important that the name on the reservation matches the name on the payment card and insurance. Additionally, you have the option to add additional drivers to the booking agreement.
Yes, it is possible to make a reservation on behalf of someone else. However, it is important that the name on the reservation matches the name on the payment card and insurance. Additionally, you have the option to add additional drivers to the booking agreement.
No, background checks are not required. To book a vehicle from us, you only need to meet the following criteria: possess a valid driver’s license, have existing full coverage car insurance, and provide a credit card for the reservation. It’s important to note that we do not currently offer insurance for New York State drivers. Rest assured, as long as you fulfill the specified requirements, you can easily book a vehicle with us.
Yes, Monarq provides a 1-hour grace period for each booking, allowing for a small window of flexibility in returning the vehicle. However, if the vehicle is returned after the specified time, a late fee of $199 per hour late will be applied. We kindly request our customers to be mindful of the return time to avoid any unnecessary charges.
Absolutely, to rent an Monarqcar, all drivers must possess a valid US driver’s license and be at least 25 years of age or older. We strictly adhere to this requirement to ensure the safety and compliance of all our drivers. Please ensure you meet the specified criteria before proceeding with your reservation.
We do not accept prepaid debit cards or gift cards as forms of payment. To proceed with your reservation, all payment cards used must have an embedded chip and be linked to a bank account that matches the name on your Monarq booking agreement. Please ensure that the payment method meets these criteria to complete your booking successfully. If you have any further payment-related inquiries, feel free to reach out to our team for assistance.
We offer a curated fleet of high-end luxury and exotic vehicles, including brands like Lamborghini, Rolls-Royce, Bentley, Mercedes-Benz, BMW, Maybach and more. SUVs, sports cars, sedans, and convertibles are all available.
Yes, we provide both self-drive rentals and professional chauffeur services depending on your preferences and the type of experience you’re looking for.
Yes, we offer luxury airport transportation to and from JFK, LGA, and Newark, with both self-drive and chauffeured options.
The standard minimum rental period for self-drive vehicles is 24 hours. However, we also offer a 4-hour minimum option upon request, which is not listed on our website. For chauffeur services, rentals are available by the hour with a minimum booking of 4 hours.
Yes, all our vehicles are equipped with premium features, including GPS navigation, leather interiors, high-end sound systems, and advanced driver assistance systems.
Pricing is based on vehicle type, rental duration, mileage, and optional services such as delivery or chauffeur.
No hidden fees. All costs are disclosed upfront in your rental agreement. Additional charges only apply for late returns, excessive mileage, or damages.
Our chauffeur fleet features a range of premium vehicles, including Rolls-Royce, Lamborghini, Maybach, Cadillac Escalade, and more. Most vehicles in our collection are available with chauffeur service and can also be booked for music videos, events, and staging upon request.
All chauffeurs are professional, background-checked, and trained in luxury hospitality and road safety.
Reservations can be made directly through our website, by phone, via email, or through our Turo page at @monarqmotors. We recommend booking early, especially for high-demand vehicles. To process your reservation, please have the following documents ready: a valid driver’s license, your insurance cover page, and the insurance declaration page.
Yes, we accommodate same-day bookings depending on availability.
Yes, but prior approval is required. Restrictions may apply for certain models or distances.
Only authorized drivers listed in the rental agreement may drive the vehicle.
All Monarq vehicles require premium fuel. Please return the vehicle with a full tank unless pre-paid fuel was selected.
Yes, 24/7 roadside assistance is included with every rental. Specific contact details and instructions for roadside support or towing will be provided during the check-in process and vehicle walkthrough to ensure you’re fully prepared before your rental begins.
Yes, all vehicles undergo rigorous maintenance and are fully sanitized before each rental.